Hey there! At Wristoraq, we’re not just another faceless e-commerce store—we’re a small team of watch enthusiasts who genuinely care about what you think. Ever since our founder started this journey from his garage in Florida, one thing’s stayed the same: every email gets a personal reply. No bots, no canned responses—just real conversations.
Remember that time a customer wrote in at 2 AM about a scratched watch face? Our founder, half-asleep, replied with a 3-paragraph guide on DIY polishing. That’s the kind of care you can expect here.
Whether you’ve got a question about our minimalist dive watches or just want to chat horology, we’re all ears. Seriously—your feedback last year helped us redesign our entire packaging to be 100% plastic-free. (Shout-out to Maria from Portland for the nudge!)
Prefer forms? We get it—sometimes you just want to drop a quick note. Our contact form automatically prioritizes urgent requests (like if your watch arrived with a loose spring bar—happened twice last month, and we overnighted replacements both times).
Pro tip: Mention your favorite watch model in the subject line. It helps our team connect faster—plus, we might just include a handwritten note about that specific timepiece in our reply.
"I wasn’t sure about reaching out at first, but when I did, Wristoraq’s team treated my vintage watch question like it was their own collection." — Liam R., regular customer since 2021
P.S. If you’re local to Southwest Florida, stop by our workshop! We’ve got coffee brewing and usually a prototype or two lying around that we’d love to get your take on. Just shoot us an email first—we’re terrible at keeping regular hours when we’re deep in design sessions.
